Legal
Privacy Policy
How we handle the information you share with us.
Who we are
Proactive Networks Limited is a Nairobi-based engineering company providing critical power, cooling and electrical solutions. This policy explains how we handle personal data when you use this website or contact us.
What we collect
We only collect the information you choose to give us. When you submit an enquiry, a contact message or a survey request, that typically includes:
- Your name and, if you provide it, your organisation
- Your contact details — phone number and/or email address
- The sector and details of your site or requirement, and any message you write
How we use it
We use the information you provide solely to respond to your enquiry, arrange a site survey, prepare a proposal, and provide the services you ask about. We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
Lawful basis and your rights
We process your data on the basis of your request to us and our legitimate interest in responding to it, consistent with Kenya’s Data Protection Act, 2019. Under that Act you have the right to be informed about how your data is used, to access the data we hold about you, to ask us to correct inaccurate data, and to ask us to delete data where there is no ongoing need to keep it.
Storage and security
Enquiry records are stored securely and access is limited to the people who need it to respond to you. We keep your information only for as long as necessary to deal with your enquiry and any resulting engagement, and to meet our legal and business obligations.
Cookies and analytics
This site uses privacy-respecting analytics to understand, in aggregate, how the site is used so we can improve it. Any analytics configuration is confirmed before launch and described here.
Contact and complaints
To exercise any of your rights, or to raise a concern about how we handle your data, contact us using the details on our Contact page. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner in Kenya.