Maintenance & Support
Downtime prevention, as a product.
Maintenance isn’t a line item to defend at budget time — it’s the product. You’re paying to remove failure from the schedule, not react to it.
How we keep systems up
Reliability is engineered, not hoped for.
Planned maintenance
Scheduled site visits against a fixed calendar — thermal and load readings, battery impedance testing, firmware and alarm checks, cooling filter and refrigerant inspection. Every visit produces a signed report with measured values and corrective actions, not a checkbox.
Spare parts & batteries
We hold genuine SOCOMEC, Hiref and Exide parts for the plant we cover, and track battery age against manufacturer end-of-life curves. Replacements are planned before failure, using original components, so the manufacturer warranty stands.
Emergency response
When an alarm escalates, a certified engineer is dispatched under a defined response commitment tied to your tier. We arrive with diagnostic tooling and the likely spares already loaded, so the first visit is a fix, not a survey.
Contract tiers
Cover matched to how critical it is.
Three levels of cover, from scheduled maintenance to guaranteed 24/7 continuity. Every tier is confirmed against your specific plant and site before a contract is agreed.
Essential
Scheduled cover for stable, single-site installations.
Next business day
- Two planned visits per year
- Inspection report with load and thermal readings
- Battery health check and end-of-life forecast
- Firmware, alarm and event-log review
- Genuine parts at member pricing
- Phone and email support, business hours
Professional
Priority cover for regulated and revenue-critical sites.
Same day, priority
- Four planned visits per year
- Inspection report with load and thermal readings
- Battery testing and staged replacement planning
- Firmware, alarm and event-log review
- Priority spares reservation for covered plant
- Same-day priority callout for critical alarms
- Remote monitoring, quarterly performance review
Mission-Critical
Guaranteed continuity for sites where downtime is not an option.
24/7, guaranteed callout
- Six planned visits per year
- Proactive battery testing and staged replacement
- 24/7 monitoring, alarm escalation to on-call engineers
- Guaranteed callout within a defined window, day or night
- Ring-fenced spares held for your installation
- Named account engineer, annual continuity review
- Priority access during regional supply constraints
Around the clock
Our support desk operates around the clock, every day of the year. For Mission-Critical clients, a critical alarm reaches an on-call certified engineer directly and triggers a guaranteed callout — no queue, no triage delay.
When your load is at risk, someone who can fix it is already moving.