KENET

The Kenya Education Network Trust (KENET) is the national Research and Education Network, delivering cost-effective, high-speed internet and digital infrastructure to institutions across Kenya. Its mission-critical data centres run continuously, and precision cooling must hold temperature and humidity within tight tolerances to keep computing and network hardware online.

A cooling shortfall forces thermal shutdowns, so the plant needs disciplined, accountable maintenance rather than reactive call-outs.

Proactive Networks provides annual service and support under a Service Level Agreement for KENET’s data-centre sites, equipped with 2× 34kW Liebert and 2× 35kW Vertiv precision cooling systems. Scheduled work covers refrigerant circuits, compressors, condenser and evaporator cleaning, filters, condensate management and verification of temperature and humidity setpoints, with the units assessed as a coordinated system so redundancy is maintained.

KENET’s data-centre environment is held within its target band year-round, with defined SLA response terms so faults are attended under agreed timeframes. KENET’s confidence rests on Proactive Networks’ substantial investment in data-centre cooling technology and the proven capacity of its engineers to support data-centre customers.