Dimension Data

Dimension Data, a premier African technology solutions provider, runs mission-critical data centres and network infrastructure where maintaining optimal environmental conditions is paramount to availability, efficiency and equipment longevity. Cooling capacity is load-bearing infrastructure — any shortfall raises rack temperatures and risks thermal shutdown — so the operator needed both disciplined maintenance and a repair-and-supply chain that could restore capacity quickly.

Proactive Networks provides air-conditioning maintenance and repair for Dimension Data’s data centres and network infrastructure across Kenya, with the supply of new air-conditioning systems on request. Consolidating maintenance, repair and supply under one team removes the handoffs that slow fault resolution, so the operator deals with a partner that already knows the installed plant when capacity has to be recovered.

Cooling capacity is held through planned maintenance and restored quickly when a fault occurs, with diagnosis, repair and replacement supply handled by one familiar team. The data halls stay within their thermal envelope on a cooling estate that is maintained to hold capacity and supported to recover it.